Mumbai-Ernakulam Duronto Express: The has issued a notice to the over alleged food safety violations after a video surfaced on social media showing catering staff washing food utensils inside a train toilet on the Mumbai (Lokmanya Tilak Terminus)-Ernakulam Duronto Express.
In a letter dated May 28, 2026, the FSSAI said: “It has come to the notice of this office through a video circulating on social media that utensils used for catering services in Train No. 12223 – LTT ERS Duronto are allegedly being washed inside toilet premises of the train by catering staff/contractual personnel engaged for onboard catering services.”
It further stated that if the allegations are found to be true, reflects extremely unhygienic food handling practices and is in contravention of the hygiene and sanitary requirements prescribed under Schedule 4 of the Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations, 2011.
“The practice of washing utensils in toilet areas poses serious risks of contamination and is highly objectionable from the food safety perspective. Such incidents adversely affect public health and consumer confidence in railway catering services,” the FSSAI said.
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रेल मंत्री जी, टॉयलेट के पानी से धुलने वाले बर्तनों में खाना परोस कर…
— UP Congress (@INCUttarPradesh) May 29, 2026
The food regulator also directed IRCTC to submit a factual explanation regarding the incident shown in the viral video. It has also sought details on whether catering services on the train were being operated by a contractor or licensee, along with complete information, including a valid FSSAI licence number if the contractor was engaged in food business activities. The IRCTC has also been asked to report the immediate corrective measures taken in response to the incident.
FSSAI has issued a statutory notice to @IRCTCofficial regarding serious food safety and hygiene violations on Train No. 12223. IRCTC has been directed to immediately submit a comprehensive Action Taken Report (ATR) on the matter.
— FSSAI (@fssaiindia) May 30, 2026
Meanwhile, sharing a post on X, IRCTC said that prompt action was taken and penalty was imposed on the service provider and concerned staff were taken off duty.
This is to clarify that IRCTC has received no notice from FSSAI in this case. All mobile catering units operates with FSSAI licenses issued by designated Railway authorities as per rules and regulations and not FSSAI authorities.
Regarding 24/05/26 incident, prompt action was…
— IRCTC (@IRCTCofficial) May 29, 2026
