KONE, manufacturer of elevators and escalators, on Friday inaugurated its first Digital Experience Centre (DEC) in Pune. This marks an important milestone in its digital transformation journey and commitment to creating exceptional customer experiences through technology, data and innovation.
At the Centre, customers can see, experience and engage with digital capabilities shaping the future of People Flow and smart buildings. It brings together KONE’s business, technology and engineering expertise to demonstrate how digitalisation, connectivity, AI and data-driven insights can create value across the building lifecycle, says a release.
The Centre brings together interactive experiences spanning design and configuration, product experiences and digital interfaces, customer lifecycle visibility and real-time service insights. Customers can explore how digital technologies can support better decision-making, more transparency and proactive service management across different stages of a building’s lifecycle.
Philippe Delorme, President and CEO, KONE, said, Being the first of its kind in the elevator and escalator industry in the country, the Centre gives our customers an opportunity to experience how digitalisation, connectivity and AI are shaping the future of People Flow. India is an important market for KONE, and this Centre brings innovation closer to our customers.”
Amit Gossain, Managing Director, KONE India, said, “The Centre gives customers a first-hand view of how digital technologies can create value across the building lifecycle.”
Published on October 9, 2026
