Against the backdrop of prolonged flying times due to international airspace restrictions, the Directorate General of Civil Aviation (DGCA) on Saturday gave an advisory to airlines, highlighting better handling of passengers, communication, and in-flight services. The advisory comes after Pakistan ordered the closure of its airspace to Indian airlines, resulting in increased flight times, particularly for routes originating from north-based cities such as Delhi.
Airlines must now improve passenger communication and provide proper in-flight catering and comfort, particularly on delayed flights or those with technical stops, according to the DGCA. The advisory identifies five major focus areas:
The DGCA pointed out that as a result of persistent geopolitical events, global flight operations are being exposed to higher block times, diversion, and potential fuel-related stops. The aviation regulator called upon airlines to focus on passenger experience and operational readiness during this time of disruption.
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